Privacy Policy

Effective Date: July 1, 2025
Last Updated: April 7, 2026

Curt Brown Electric Inc. (“Curt Brown Electric,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide to us.

This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit our website, contact us, request service, or interact with tools available through our website.

Who We Are

Curt Brown Electric Inc.
Whitby, Ontario, Canada
Phone: 905-431-1912
Email: info@curtbrownelectric.com
Website: www.curtbrownelectric.com

What Information We Collect

Depending on how you interact with our website, we may collect personal information such as:

  • Name

  • Email address

  • Phone number

  • Service address

  • Details about your service request

  • Information you provide through website forms or chat

  • Technical information such as IP address, browser type, device type, and website activity

We only collect information that is reasonably necessary for responding to inquiries, providing service, operating our website, and running our business.

How We Collect Information

We may collect information:

  • When you submit a contact or service request form on our website

  • When you use the chat feature on our website

  • When you contact us by phone or email

  • Automatically through cookies and analytics tools

  • Through service platforms that help us respond to your inquiry or book your request

How We Use Information

We may use the information we collect to:

  • Respond to your inquiry

  • Contact you about your request

  • Schedule or follow up on service

  • Provide estimates and customer support

  • Improve the performance and usability of our website

  • Maintain business records

  • Protect the security and operation of our website and systems

  • Meet legal, regulatory, tax, insurance, or record-keeping obligations

We do not sell your personal information.

Squarespace Website Platform

Our website is hosted on Squarespace. Squarespace may place cookies or process technical visitor data needed to operate the website and related features.

Cookies and Analytics

Our website may use cookies and similar technologies to understand website traffic and improve user experience.

We use Google Analytics to help us understand how visitors use our website, such as which pages are visited and how visitors interact with the site.

You can usually control cookies through your browser settings. If enabled on the site, a cookie banner may also provide choices regarding non-essential cookies.

ServiceTitan Chat Widget

Our website uses a ServiceTitan chat widget so visitors can start a conversation or submit information related to service requests.

Information submitted through that widget may be processed through ServiceTitan to help us respond to your request and manage customer communications.

Website Communications vs. Service Communications

Our website itself does not send marketing emails, reminders, or retargeting ads directly.

However, if you become a customer or submit information through our service systems, you may later receive communications through our business software platforms in connection with your request, appointment, or customer relationship.

Sharing Information

We may share personal information only where reasonably necessary, including with service providers that help us operate our website or business, such as:

  • Website hosting providers

  • Analytics providers

  • CRM, dispatch, or customer communication software providers

  • Payment processors

  • Professional advisors

  • Government or legal authorities where required by law

We require third-party providers to handle personal information in a manner appropriate to the services they provide.

Retention and Protection

We retain personal information only as long as reasonably necessary for the purposes for which it was collected and to meet legal, accounting, tax, insurance, warranty, and record-keeping requirements.

We use reasonable administrative, technical, and physical safeguards to protect personal information from unauthorized access, use, disclosure, loss, or misuse.

Access and Correction

You may request access to the personal information we hold about you and request corrections if it is inaccurate or incomplete, subject to legal exceptions.

To make such a request, contact us using the contact information below.

Third-Party Services and Links

Our website may include links or embedded services provided by third parties. Those third parties may have their own privacy practices and policies.

We are not responsible for the privacy practices of third-party websites or services.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes to our website, our business practices, or legal requirements.

Any changes will be posted on this page with an updated revision date.

Contact Us

If you have questions about this Privacy Policy or would like to request access to or correction of your personal information, please contact us:

Curt Brown Electric Inc.
Email: info@curtbrownelectric.com
Phone: 905-431-1912
Website: www.curtbrownelectric.com